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Dialing 2-1-1:  What does it do?

The 211 dialing code was intended as an easy-to-remember

and universally recognizable number that would enable a

critical connection between individuals and families in

need and the appropriate community-based organizations

and government agencies. Currently, active 211 systems

cover all or part of 50 states.

Types of Referrals Offered by 211:  211 provides callers with information about, and referrals to, social services for every day needs and in times of crisis. For example, 2-1-1 can offer access to the following types of services:

  • Basic Human Needs Resources – including food and clothing, shelters, housing, utility assistance.

  • Disaster Response and Recovery – works with the emergency management team during a disaster to offer support and place for dissemination of information.

  • Mental Health and Health Resources – including counseling, support groups, drug and alcohol treatment, health insurance programs, Medicaid and Medicare, maternal health resources, health insurance programs for children, medical information lines, clinics, and hospitals.

  • Employment Supports – including job training, employment services, transportation assistance and education programs.

  • Older Adults and Persons with Disabilities – including adult day care, community meals, respite care, home health care, transportation and homemaker services.

  • Children, Youth and Family Support – including child care, after school programs, educational programs for low income families, family resource centers, recreation programs, mentoring, tutoring, and protective services.

  • Volunteer Opportunities and Donations – Individuals who wish to donate time, goods, or money to community organizations can find this information by dialing 211.

For more information about 2-1-1, visit

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